Terms and conditions


These General Terms and Conditions of Business apply to the purchase of Pet Products on-line from www.pharmaanimals.com  ( portal, owned by Dastex Srl located in Savigliano , Via Trento, 48  CN – ITALY  –  CF and PI 03431430044 )

1)   On-Line sales

The sale of our products follows the regulations of the legislative decree 185/1999 (Consumer Protection).
All  our goods are shipped packed with no extra charge ( If a commercial invoice is required, the request must be made when placing the order. This request cannot be made after shipment of goods.)

The package will be delivered by courier to the address indicated by the customer when ordering. Delivery time within 4/8 days
The prices INCLUDE VAT.
The minimum value of an order must be of at least € 15.00 shipping costs excluded.

2) Exercise the Right of Withdrawal

As mentioned in  art. 5 Legislative Decree 185/1999, if the customer is a private person and is not completely satisfied with the purchase  he has the right to withdraw from the purchase contract for any reason without mentioning why he has decided to recede respecting the following conditions: he must send a registered letter informing the company of his decision within and no later than 8 working days from receipt of goods to the following address : Dastex srl, Via Trento n. 48, 12038 Savigliano – Cn – Italy – Phone :+39.0172.713307 Fax : +39.0172.375123 E.mail: info@pharmaanimals.com

The purchased goods must then be returned by the customer at his own expense , within and no later than ten days from the date of receipt, in the same condition he received it and in the original box and packaging. Shipping charges ARE NOT REFUNDABLE

Dastex srl will refund the full amount paid for the purchase of the returned goods, by bank transfer  that will be indicated by the customer-consumer giving full bank details.

3) Methods of payment.

  • Payment can be madeas follows:
    a) bank transfer to the following coordinates:
    IBAN CODE :  IT 43 C 03268 46850 052305909380
  • b) by credit card (Visa, Visa Electron,  Postepay , Mastercard , Maestro International  (issuedabroad ),  Carta Si.
  • C) paypall

4)  Product Warranty

All products sold by Dastex SRL are covered by the manufacturer’s standard warranty, if any, and the guarantee of twenty four (24) months for lack of conformity, in ‘accordance with Legislative Decree 206/05. This guarantee is reserved to the private consumer who has been issued  THE INVOICE.

5) Shipping fees

Shipping costs of the product purchased amount to € 12.00, for shipments in Italy.
For orders over € 60.00 shipping costs are free ONLY FOR ITALY.

The cost of shipment abroad varies according to destination and will be processed at customer request.

Dastex srl Deliver worldwide except U.S.A. and Switzerland.


The sales contract under these terms and conditions is concluded in Italy and governed by the  Italian legal system.
For any dispute between the customer and  Dastex srl attributable to the conclusion of the sale contract mentioned, if the customer is a private person the Place of Jurisdiction will be of his town of residence.
In all other cases it will be territorially competence of the  Court  of Justice of Cuneo.